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Managed Operations

The implementation is not the end.
It's the beginning.

Most ERP implementation firms exit at go-live. Axina does not. Our Managed Operations service is the long-term sovereign partnership that ensures the operational capacity built during implementation compounds in value — rather than degrading through accumulated technical debt, knowledge atrophy, and unsupported growth.

99.9%
Uptime SLA on managed platforms
24/7
Monitoring on critical national systems
Run+
Run-and-improve, not just run-and-maintain
Platform Monitoring
Incident Resolution
Continuous Improvement
Capacity Transfer

Go-live is not the destination.
It is the starting line.

Organizations that treat ERP go-live as the end of their implementation program consistently find themselves managing a platform that degrades over time — as knowledge walks out the door with the implementation team, technical debt accumulates without resolution, and platform evolution stalls as operational teams lack the expertise to adopt new capability.

For national governments and sovereign operators, this is an especially acute risk. The operational systems that manage carbon registries, healthcare records, public financial flows, and national asset inventories are not commercial platforms where downtime costs are measured in lost revenue. They are national infrastructure — and their degradation has public policy consequences.

Axina Managed Operations treats the sovereign platform as a long-term national asset — continuously maintained, continuously improved, and progressively transferred into local sovereign capability.

99.9%
Platform uptime SLA — guaranteed
4hr
Priority 1 incident response SLA
Quarterly
Platform improvement releases
Local
Capacity transfer built into every contract
The Axina Managed Operations Model

Run. Improve. Transfer.
The sovereign operations cycle.

Our managed operations model is structured around three interlocking cycles — operational continuity, continuous platform improvement, and progressive local capacity transfer. Together, they ensure the platform serves national objectives better each year, not just the same as the year before.

Cycle 1 — Run
Operational Continuity & Platform Stability
24/7 proactive platform monitoring, SLA-backed incident management, patch and security update management, automated backup verification, and performance optimization — ensuring the sovereign platform meets its operational SLA continuously, not reactively.
Cycle 2 — Improve
Continuous Platform Improvement
Quarterly improvement releases that expand platform capability — new AXERP modules, workflow enhancements, reporting additions, and integration extensions. The platform evolves with your operational requirements rather than becoming a fixed artifact that ages out of relevance.
Cycle 3 — Transfer
Local Capacity Development
Structured knowledge transfer to local teams — technical administration, business analysis, configuration management, and operational support. The objective is progressive sovereignty: reducing dependence on Axina over time, not increasing it. Every managed operations contract includes a defined capacity transfer plan.

Service Level Commitments

P1: 4hr
Critical incident response SLA
P2: 8hr
High priority incident response SLA
99.9%
Monthly platform uptime guarantee
Daily
Automated backup with verified restore
Sovereign by Design — Not by Dependence

Most managed services providers maximize dependency — the longer you rely on them, the more locked-in you become. Axina inverts this model. Every managed operations contract includes explicit local capacity transfer milestones — because a sovereign operator that cannot eventually run its own platform has not achieved sovereignty.

We measure success by how capable your local team becomes, not by how long they remain dependent on ours.

Everything required to run a sovereign national platform

Proactive Platform Monitoring
24/7 platform health monitoring — performance, availability, security alerts, and automated anomaly detection. Issues identified and triaged before users are impacted.
SLA-Backed Incident Management
Tiered incident response from P1 critical (4hr) through P4 low priority — with full incident log, root cause analysis, and prevention recommendations on resolution.
Security & Patch Management
Managed security patch cycle — AWS infrastructure, AXERP platform, and integration components. Vulnerability tracking, controlled patch deployment, and post-patch validation.
Continuous Improvement Releases
Quarterly platform improvement cycles — new capability, workflow enhancements, reporting additions, and performance optimization aligned to evolving operational requirements.
Local Capacity Transfer
Structured knowledge transfer program — technical administration, configuration management, business analysis, and operational support training for your local team.
Monthly Operations Reporting
Monthly service delivery report — uptime, incident summary, improvement release notes, capacity transfer progress, and forward-looking platform roadmap for leadership review.
AWS Authorized Partner

Managed operations on AWS sovereign infrastructure

All Axina-managed platforms run on AWS — giving national operators the benefit of the world's most reliable cloud infrastructure managed by a team with sovereign implementation expertise. Automated daily backups, point-in-time recovery, AWS WAF protection, and 99.9% uptime SLAs are built into every managed operations contract.

Daily automated backups with restore verification
AWS WAF & DDoS protection managed
99.9% uptime SLA — contractually committed
Sovereign data residency — in-country always
Axina — AWS Authorized Partner

Sovereign managed operations on
enterprise-grade AWS infrastructure

Engage Managed Operations

Whether you are transitioning from a completed implementation or rescuing an unsupported platform, Axina's managed operations team can onboard your sovereign ERP within 30 days.

Run + Improve + Transfer
Request a Managed Operations Proposal